Returns & Refunds
Articles
What is your returns & exchange policy?
September 1 2022 5:05pmIf you would like to return something you have ordered from Emma Bridgewater, please contact us as soon as possible, within 30 days of your order being delivere...How can I make a return?
October 23 2024 8:32amFaulty or Damaged ItemsIf any of the items in your order are faulty or damaged, then please fill in our contact us form here within 30 days of your or...Do you offer free returns?
October 23 2024 8:36amWe do not currently offer free of charge returns for unwanted items but can supply a return postage label for use within the UK mainland for £6 which can ...What is your returns address?
October 22 2024 10:06amPlease return any unwanted items to Customer Services, Emma Bridgewater, 50 Whittle Road, Stoke on Trent, Staffordshire, ST3 7TU.We now have a quicker and ...How long do I have to return an item?
September 1 2022 5:03pmIf you would like to return something you have ordered from Emma Bridgewater, please contact us as soon as possible, within 30 days of your order being delivere...Do I have to return my faulty item before you send me a new one?
September 10 2021 3:58pmWe do require any faulty items to be returned to us. Upon receiving the return, it will be processed through our warehouse and a replacement or refund will be i...Do you offer a collection service?
September 1 2022 5:05pmWe don’t currently have a courier collection as an option for unwanted items unfortunately. We do not currently offer free of charge returns fo...Can I return or exchange my order in a shop?
November 10 2022 11:34amUnfortunately, if an order has been placed online then it will have to be returned to our warehouse for the refund/replacement to be processed. Stockists or sto...I live near to the factory, can I call in to return my order?
November 10 2022 11:39amWe are unable to accept online returns to our factory gift shops. You will need to return your items to our warehouse and follow the usual return process. ...Evri Returns Labels
October 22 2024 10:05amWe now have a quicker and easier way to purchase returns labels through our dedicated Evri portal. Click here to purchase your returns label.You may wish to che...How long will my return take to be processed?
November 10 2022 11:49amReturns will be processed within 7-10 working days, this may take longer during busy periods....