If you would like to return something you have ordered from Emma Bridgewater, please contact us as soon as possible, within 30 days of your order being delivere...

Faulty or Damaged ItemsIf any of the items in your order are faulty or damaged, then please fill in our contact us form here within 30 days of your or...

We do not currently offer free of charge returns for unwanted items but can supply a return postage label for use within the UK mainland for £6 which can ...

Please return any unwanted items to Customer Services, Emma Bridgewater, 50 Whittle Road, Stoke on Trent, Staffordshire, ST3 7TU.We now have a quicker and ...

If you would like to return something you have ordered from Emma Bridgewater, please contact us as soon as possible, within 30 days of your order being delivere...

We do require any faulty items to be returned to us. Upon receiving the return, it will be processed through our warehouse and a replacement or refund will be i...

We don’t currently have a courier collection as an option for unwanted items unfortunately.  We do not currently offer free of charge returns fo...

Unfortunately, if an order has been placed online then it will have to be returned to our warehouse for the refund/replacement to be processed. Stockists or sto...

We are unable to accept online returns to our factory gift shops. You will need to return your items to our warehouse and follow the usual return process. ...

We now have a quicker and easier way to purchase returns labels through our dedicated Evri portal. Click here to purchase your returns label.You may wish to che...

Returns will be processed within 7-10 working days, this may take longer during busy periods....