We currently use Evri and FedEx for all of our United Kingdom deliveries and we advise between 5-7 days for delivery of standard items.  We aim to del...

UK Next Day DeliveryOur Next Day Delivery service costs £7.95 and is FREE for orders over £150. UK Next Day Delivery orders need to be placed b...

Parcel tracking information will be sent via email on despatch of your order. To track a Fedex parcel click HERE, for a DPD parcel click&nbs...

We aim to deliver standard orders to mainland UK within 5-7 days.  UK Express Delivery  Express orders placed by midday Monday to Thursday will be del...

Please see our Delivery Information page here. ...

We offer free standard delivery on all UK orders placed via our website, over the value of £50. However, we don’t currently offer free shipping over...

We use FedEx for all of our International orders, and for some of our UK deliveries. Parcel tracking information will be sent via email on despatch of your...

Our orders do arrive in Emma Bridgewater branded packaging. At the moment, this is the only option available. If you do have concerns about the packaging b...

Our website is currently unable to split your order, to be delivered to multiple addresses. We would advise to place individual orders for each delivery address...

A signature may be required for your delivery. If you know you aren’t going to be home, you can request for your parcel to be left with a neighbour or at ...

If your parcel is being sent with our courier Evri, you will receive an email with your tracking information which will contain a link to 'Track & diver...

If a delivery is refused, the courier will return the parcel back to us. Once the parcel has been received back into our warehouse, it can take up to 10 working...

We don’t currently have a click and collect option at our Emma Bridgewater stores.Our online standard UK shipping is available for just £5, and you ...

Whilst our couriers Evri/DPD/FedEx don't have the facilities to allow you to specify a delivery time slot, you will receive a message as soon as your p...

If you are not happy with your order, then please contact our Customer Services team within 30 days of your order being delivered. You can fill in our contact f...

If there appears a discrepancy with your delivery, please contact our Customer Services team via our contact us form as soon as possible. The form can be comple...

Once your order has been dispatched, you will receive an email confirmation of this from ourselves. Please do check your junk folder for your dispatch email and...

Our orders are packaged using eco-friendly packaging resources, including branded cardboard boxes, active wrap, hive paper and paper tape, which are 100% recycl...

Unfortunately, we can’t take requests for deliveries to be made by a certain date.  We do however have an express delivery option available for ...

We ship our orders worldwide. Customers can select from the list of delivery countries at the checkout.We  aim to deliver all International orders within 2...

If you’re still waiting on your parcel and it’s been with our courier Evri for over 7 days, please use our contact us form here to let us know and o...

For Evri ParcelShop deliveries, when your parcel is marked “on its way”, this means it’s making its way through the Evri depots to your local ...

You can now divert your parcel with Evri at any point in your parcel’s journey to a neighbour or other safe place. You can also divert to one of our 14,00...

If there are issues with the delivery of your order, we may require you to complete a Denial of Receipt (DOR) form to enable us to investigate the issue with ou...

In the UK, we offer Standard, Next Day and Local Pickup (via stores and lockers). You will be presented with all available options at checkout once you have ent...